1/30/2024 0 Comments Pandora radio customer serviceGiven the circumstances, I respectfully request that Pandora provide me with a year-long free subscription as a form of compensation for the distress caused by the inappropriate ad. As a concerned parent, I believe it is important to ensure that inappropriate content is not broadcasted to children. While I appreciate the gesture, I do not believe it adequately addresses the seriousness of the situation. However, I am not satisfied with Pandora's offer of a one-month free subscription. I appreciate your efforts to address the matter with Pandora. I am rejecting this response because:Thank you for your prompt attention to my complaint regarding the inappropriate ad played on Pandora music app while I was with my kids in the car. Now a month later you want to make it right but my bank and I already did that like you told us to. You refused, after I paid 2 months of fees because of you, you still refused to make it right. I am on unemployment with a 100% disabled us marine husband and 2 kids, there's no reason why I should have to make so much effort and time and gas just to right a wrong on your companies behalf, when what I asked for in the beginning was totally reasonable: pay the overdraft fees, refund April's charge and never charge me again. Had you just accepted the screnshots of the fraudulent charges and the overdraft fees they caused, this would have been a peaceful resolution, but you forced me to drive over 500 miles, make my bank pay the bill, stopped communicating for almost a month, and then said OK you'll pay the fees. As of yesterday my bank provided 3 refunds of $25 since they did in fact prove you STOLE from me for 3 months with 5 separate transactions and then refused o pay the overdraft fees even after you said I shouldn't have been charged. I had to get a new debit card, go through the fraud process, and block your company from making any kind of transactions on my account. So drove the 56 miles to town and the 56 miles home 5 separate times just to deal with this. You told me to take it up with my bank as I show in the provided email Screenshot above. The previous two months, I explained I paid the overdraft fees, but I refused to so a third time. I am rejecting this response because: Almost a month ago I reached out and your company to cover the overdraft fees I acquired after you for the 3 month in row made unauthorized transactions on my card.
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